Which documents are required for claims?

To help our team assess your claim as quickly as possible we ask all customers to provide the following documents using our online claims form: A copy of the rental agreement...
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Submitting a claim

All claims can be submitted online. Just enter your Reference Number (this ends with "INS" and can be found on your confirmation email)...
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Tracking the status of your claim

All claims follow these four stress-free steps: Claim is started via the online claim form...
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What to do if there is damage, a breakdown or an accident?

In the event of breakdown or an accident, it is important that you follow these steps...
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How will I receive payment for an approved claim?

Once your claim is approved, our friendly Claims Team will send you a payment email containing a secure link...
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Submitting and tracking a claim for Collision Damage Insurance (our plan for US renters)

If you are a US resident in America with our Collision Damage Insurance plan, your claim will follow these four stress-free steps: Claim is started via the online claim form...
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How are claims handled for multi-vehicle accidents?

The claims process is different for single and multiple vehicle accidents, and it can also differ by country.
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How to make a medical evacuation claim

In case of a medical emergency, please contact our emergency medical assistance provider, On Call International via the phone numbers below so you can get help as soon as possible.
 
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How Do Supplemental Liability Insurance (for US rentals) Claims Work?

If you have a US rental with our “Supplemental Liability Insurance” plan, your claim will follow these four steps:
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I paid the full deductible for damages. What do I do?

If you paid the full deductible, you will need to submit the final invoice or any other form of evidence from the rental company when making a claim...
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Are fees deducted from claims payments when traveling internationally?

Unfortunately, transaction fees are everywhere when you travel internationally. 
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American residents with our Collision Damage Coverage: How damages are paid

The way US rental companies react to collisions where their renter has an independent plan (like our Rental Car Damage Protection) differs between each rental company...
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Do exchange rates apply when my claim is paid?

Your claim payment amount is calculated in the same currency as your RentalCover Protection purchase...
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How long after my accident can I make a claim?

Generally, RentalCover does not have a fixed time limit for you to make a claim unless specified in your wording...
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What is the final invoice and why do I need this?

This invoice displays the final amount that you will have paid your rental company in the event of an accident, once the final charges have been settled...
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What is a deductible?

If you make a claim, you may be required to pay a deductible (also known as an excess)...
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I already submitted documents with my claim. Why was my document rejected?

Your document may have been rejected for one of the following reasons:
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How do I appeal my claim outcome?

Before submitting a request for a reexamination, we recommend reading through your wording to understand what your RentalCover Protection covers. 
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How do I lodge a formal complaint about my claim?

If you have already appealed your claim outcome and you’re still unhappy with our final response, the formal complaint process is outlined in your wording.
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