Submitting and tracking a claim for Collision Damage Insurance (our plan for US renters)
All claims follow these four stress-free steps:
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Claim is started via the online claim form |
Our Claims team will assess your claim |
For Collision Damage Insurance customers, we typically handle claims directly with the car rental company. If not, once approved you will receive a payment link via email and text message. (More) |
Payment will be issued via electronic payment (More) |
We will keep you updated by email at every step of the claims journey. With the exception of Supplemental Liability Insurance claims (for US rentals), we aim to process your claim in 3 days depending on where you live and where you went. Claims involving multiple vehicles may take longer.
If you have any questions about your claim, for example, if you would like to submit additional documents to support your claim, please reply to our email and the team will be happy to help.