After successfully submitting your claim, you’ll be able to follow the progress of your claim in the Claims Centre. Here’s a quick summary of what all the statuses mean.
| Submitted | You have successfully submitted your claim. The claim assessment will begin shortly. |
| Under Assessment | We are actively assessing your claim. Keep an eye on your inbox. We may request additional information or documents to support your claim. This helpful article has a guide to what documents you may need. |
| Action Required | We require you to complete an action before progressing with your claim assessment. Please check your inbox for an email from us letting you know the details we need. For example, we may ask for additional documents to support your claim, provide instructions for an inspection of the item you are claiming for, etc. Your claim will remain in this status and not progress further until you complete the action. |
| Settled | Your claim assessment has been completed and your claim fulfilled. This helpful article explains how you will receive your claim payment if your claim has been approved. |
| Closed | The action previously required by you was not completed in the specified timeframe and your claim has been closed. |
| Under Review | If your claim has been closed and you send us additional documentation our team will review the information provided. |
| Declined | Your claim has been declined. |
| Withdrawn | You requested for the claim to be withdrawn. |