What do the different claim statuses in the Claims Centre mean?

After successfully submitting your claim, you’ll be able to follow the progress of your claim in the Claims Centre. Here’s a quick summary of what all the statuses mean.

• Submitted
  You have successfully submitted your claim. The claim assessment will begin shortly.

• Under Assessment
  We are actively assessing your claim. Keep an eye on your inbox. We may request additional information or documents to support your claim.

• Action Required
  We require you to complete an action before progressing with your claim assessment. Please check your inbox for an email from us letting you know the details we need. For example, we may ask for additional documents to support your claim, provide instructions for an inspection of the item you are claiming for, etc. Your claim will remain in this status and not progress further until you complete the action.

• Settled
  Your claim assessment has been completed and your claim fulfilled. If your claim is approved, see the following article explaining how you'll receive your claim payment.

• Closed
  The action previously required by you was not completed in the specified timeframe and your claim has been closed.

• Under Review
  If your claim has been closed and you send us additional documentation, our team will review the information provided.

• Declined
  Your claim has been declined.

• Withdrawn
  You requested that the claim be withdrawn.