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Claims

If you had an accident we sincerely hope that everyone is safe! We are here 24 hours a day, 7 days a week to help ensure that the claim process is stress-free. We currently approve claims within 3 days of submission on average, but we need your help! We kindly request that you read all these FAQs, and remember to check your emails for updates from our Claims Team.

1

Before you start your claim

We need these 4 or 5 documents. More Info ›

2

Submit your claim

Enter your details for immediate hassle-free payment. More Info ›

3

We might have a question or two, usually we don’t!

95% of claims get approved without question. It’s a simple claims process, we’ll keep you updated as it progresses. More Info ›

4

Our payments team will get you the money

With the exception of Supplemental Liability Insurance claims (for US rentals), your claim will take between 5 - 10 days to process depending on where you live and where you went. Claims involving multiple vehicles may take longer. More Info ›

5

Remember, we’re here to help!

We’ve got your last trip covered, why not book your next one!

FAQs

Start a new claim

For fast payment you will need the Booking Reference for your policy (ending with "INS") and digital scans/photos of your:

  • Your rental agreement from the rental car company
  • Your driver’s licence
  • Bank statement showing your payment for the rental
  • Final invoice from the rental company (available when the damage costs are settled - this may differ from your initial invoice).
  • We may also request that you provide an invoice showing the repair cost for damages.