How will I receive payment for an approved claim?
Once your claim is approved, our friendly Claims Team will send you a payment email containing a secure link. Simply click 'Get My Payment' and carefully complete your bank details. Incorrect or incomplete payment details may cause delays in payment processing.
As soon as we have received your details, we will automatically process your payment. Payments may take up to 5 days to complete. The biggest cause of delays is incorrect bank details.
If any alternative payment types are available, they will be listed on the secure page. We don’t send cheques in the mail.
The protection we offer is a reimbursable product which means the rental company charges your credit card for damages and we refund you afterwards if your claim is approved.