Tracking your claim status
All claims follow four stress-free steps:
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Submit a claim via the online claim form.
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Our Claims Team will assess your claim.
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Once approved, you will receive a payment link via email and text message.
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Payment is completed quickly by electronic transfer. You can also check our article on the payment process.
We will keep you updated by email at every step of the claims journey. Except for Supplemental Liability Insurance claims (for US rentals), your claim will take between 5 - 10 days to process, depending on where you live and where you went. Claims involving multiple vehicles may take longer.
If you have any questions about your claim, for example, if you would like to submit additional documents to support your claim, please reply to our email and the team will be happy to help.
Our Claims Team is here to help ensure that the claim process is as stress-free as possible.