How can I save money on transactions when renting internationally?

While we provide a detailed claim payment breakdown, unexpected charges, such as government fees or credit card fees, may apply. These charges are beyond our control and are not initially included in the payment breakdown.

One major cost that most travellers don’t plan for is potential charges from the rental company in the event of an accident or damage. Those fees can cost in excess of $3000 and credit card issuers typically charge 4-5% in additional fees for international travellers.

There are two major unexpected charges that often explain the difference between the approved claim payment amount and the final refund amount you receive from us.

• Credit card fees: If you paid using a credit card, then your card providers may charge you fees on transactions, such as international transaction fees or additional exchange rates. We recommend checking with your credit card issuer for details on any potential charges associated with receiving payments.
• International money transfers: For international transactions, banks or financial institutions handling the transfer may impose extra fees. Our payment technology allows your claim to be paid into any bank in the world. While we waive the fees that banks charge for sending payments and wherever we can we waive the fees charged by your bank for receiving payment, (these normally both cost between 10-20 USD per transaction), we take these fees into account when calculating the exchange rates that you see at the time of payment.

Please contact your credit card provider or bank to know more about their fee structures related to incoming transactions, especially for international transfers. Being aware of these potential charges can help you plan accordingly.