
Help centreProtecting your rental doesn’t have to be confusing. Find answers to our most frequently asked questions.

Payment Help: Refunds, Failed Payments & Billing FAQs
Learn about our reimbursement process, typical processing times, and how to track your funds from approval to your bank account.
If eligible, the refund processing times can differ depending on where you purchased your protection...
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RentalCover is proud to offer a range of discounts including...
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It is not possible to update your payment method or currency after your purchase...
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If you find a better price that meets our eligibility requirements, we’re happy to beat it...
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While we provide a detailed claim payment breakdown, unexpected charges, such as government fees or credit card fees, may apply...
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RentalCover does not require you to use the same card as your protection purchase when making a rental booking...
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If you see a charge from RentalCover on your credit card statement that you don’t recognise, it is likely because you added RentalCover through one of our approved partners, and it has been charged separately to your rental...
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We will always aim to price-beat like-for-like protection quotes. However, your price-beat request can be denied for the following reasons...
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If you’re experiencing payment issues when purchasing your RentalCover Protection, the following troubleshooting steps may help resolve the issue...
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We sometimes hear of rental companies charging customers for damages that did not happen, inflating or miscalculating the final charges.
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Car rental companies will generally require you to leave a deposit with them at pick up, as a security measure in case you damage the car...
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If you cancel your protection via your RentalCover Account, we offer you either a credit note or a cash refund...
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Rental companies charge a deposit (or put an amount on hold), to make sure you can pay for damages in case of an accident...
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RentalCover takes the security and privacy of our customers’ information seriously. To streamline the claim payment process, we provide a secure link...
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We process payments quickly and securely by electronic transfer but adding the wrong payment details may cause delays in payment processing...
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