Payment Help: Refunds, Failed Payments & Billing FAQs

If eligible, the refund processing times can differ depending on where you purchased your protection...
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Unfortunately, insurance prices are set by state regulators in the United States and Canada, and cannot be discounted...
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It is not possible to update your payment method or currency after your policy is purchased...
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If you do find a better price anywhere, we are happy to beat it. Just reply to any of our emails and include details of the alternative quote...
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While we provide a detailed claim payment breakdown, unexpected charges, such as government fees or credit card fees, may apply...
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RentalCover does not require you to use the same card as your protection purchase when making a rental booking...
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If you see a charge from RentalCover on your credit card statement that you don’t recognize, it is likely because you added rental insurance through one of our approved partners, and it has been charged separately to your rental...
 
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We will always aim to price-beat like-for-like insurance quotes. However, your price-beat request can be denied for the following reasons...
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If you’re experiencing payment issues when purchasing your RentalCover Protection, the following troubleshooting steps may help resolve the issue...
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We sometimes hear of rental companies charging customers for damages that did not happen, inflating or miscalculating the final charges.
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Car rental companies will generally require you to leave a deposit with them at pick up, as a security measure in case you damage the car...
 
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Rental companies charge a deposit (or put an amount on hold), to make sure you can pay for damages in case of an accident...
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RentalCover takes the security and privacy of our customers’ information seriously. To streamline the claim payment process, we provide a secure link...
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