Help centreRental insurance doesn’t have to be confusing. Find answers to our most frequently asked questions

Payment Help: Refunds, Failed Payments & Billing FAQs

Learn about our reimbursement process, typical processing times, and how to track your funds from approval to your bank account.

I have cancelled or shortened my RentalCover Protection. When will I receive my refund?

If eligible, the refund processing times can differ depending on where you purchased your protection...
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Does RentalCover offer discounts?

RentalCover is proud to offer a range of discounts including...
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Can I change my payment method or currency after purchase?

It is not possible to update your payment method or currency after your purchase...
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I found a better price. Will you match it?

If you find a better price that meets our eligibility requirements, we’re happy to beat it...
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How can I save money on transactions when renting internationally?

While we provide a detailed claim payment breakdown, unexpected charges, such as government fees or credit card fees, may apply...
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Can I use a different credit card for RentalCover bookings vs the rental car?

RentalCover does not require you to use the same card as your protection purchase when making a rental booking...
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I see an unexpected charge from RentalCover on my credit card. Why?

If you see a charge from RentalCover on your credit card statement that you don’t recognise, it is likely because you added RentalCover through one of our approved partners, and it has been charged separately to your rental...
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Why was my price-beat request refused?

We will always aim to price-beat like-for-like protection quotes. However, your price-beat request can be denied for the following reasons...
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What do I do if my payment declines?

If you’re experiencing payment issues when purchasing your RentalCover Protection, the following troubleshooting steps may help resolve the issue...
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I think I have been wrongly charged for damage to my vehicle

We sometimes hear of rental companies charging customers for damages that did not happen, inflating or miscalculating the final charges.
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Do I still have to pay for a deposit if I buy RentalCover?

Car rental companies will generally require you to leave a deposit with them at pick up, as a security measure in case you damage the car...
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Why haven’t I received my refund yet?

If you cancel your protection via your RentalCover Account, we offer you either a credit note or a cash refund...
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Who do I contact if my rental deposit wasn’t returned?

Rental companies charge a deposit (or put an amount on hold), to make sure you can pay for damages in case of an accident...
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Is the RentalCover payment process secure?

RentalCover takes the security and privacy of our customers’ information seriously. To streamline the claim payment process, we provide a secure link...
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What happens if I add the wrong payment details?

We process payments quickly and securely by electronic transfer but adding the wrong payment details may cause delays in payment processing...
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