What do I do if my payment declines?

If you’re experiencing payment issues when purchasing your RentalCover Protection, the following troubleshooting steps may help resolve the issue.

• Ensure you have entered all the correct details and try again.

• Make the payment using a different card if possible.

• Try purchasing your protection with a different browser.

• Clear your browser's cache and cookies.

• Check your internet for any connectivity issues.

If the above steps do not work, try creating a new quote for your purchase and proceed to payment again. Please make sure you are logged in while creating a new quote.

If the problem persists, please contact your bank directly for more information.