What do the supporting document statuses in the Claims Centre mean?

After successfully submitting your claim, you’ll be able to see the status of your supporting documents in the Claims Centre. We’ll update the document status as we receive and process your documents. Here’s a quick summary of what all the statuses mean.

• Not provided: No documents have been uploaded for that document type.

• Received: We have received your document and will assess it soon.

• Processed: Your document matches our requirements, and we are proceeding with your claim assessment.

• Reupload required: There is an issue with your document. Please check the ‘Comments’ section under the document to see what action is required from you.

• New document requested: After reviewing your claim information, we need additional evidence from you. Click the ‘Example’ link under the document name to find out more about this document and where to get it.