我應該在租賃櫃檯做什麼？
在海外租車？ 在您去之前整理保險，您將以更優惠的價格獲得更好的保險。 保險產品可能因您居住的地點和您要去的地方而有所不同，因此請從下面的國家/地區列表中選擇您的目的地，我們將幫助您將典型的租車公司政策（通常稱為碰撞損害豁免（CDW））與 你可以使用 RentalCover.com 。
熱門目的地
澳大利亞功能 加拿大 中國 法國 德國意大利 日本 墨西哥 英國 美國
其他目的地
關於您的租車
我們為您提供車輛租賃保障，並與數十家負責您汽車租賃的預訂代理合作。
如要更改您的租車預訂，下面是我們合作夥伴的聯絡方式。
閱讀這篇文章 以了解取消或更改您汽車租賃保障的所需步驟。
在 RentalCover.com，我們提供租車保護，而我們的合作夥伴負責提供租車服務。
我們很多合作夥伴的名字都與RentalCover.com 很相似，所以很容易把我們混淆。
查閱最初的確認電郵，以尋找租車公司的名稱。
關於您的保障
The first major difference is that rentals in the US do not always include CDW at the time of booking (as explained in our Rental Guides, CDW - or Collision Damage Waiver - waives most of the rental car damages in the event of an accident). Instead it is available at the rental desk. This is because Americans (and Canadians) are covered by their own car insurance (in most other countries car insurance is tied to the vehicle rather than a driver). RentalCover's CDW is available for Americans and visitors to the US and is equivalent to those sold at the desk, for up to 50% less.†
Secondly, CDW policies are typically zero - or low-excess (called a "deductible" in the US), meaning the amount to pay in the event of an accident is smaller than other countries if you have CDW. Our "Extra Protection for USA" covers that amount for US visitors and also includes roadside assistance, which is also at the rental desk for up to 50% extra cost.†.
Thirdly, if you have an accident in the US and are found to be at fault, you are liable if there are damages to other vehicles or injuries to other people. Unfortunately, those costs can be significant because rental companies are only required to carry a small amount of third-party liability cover for their vehicles (the amount differs from state to state). Supplemental Liability Insurance ("SLI") mitigates the third-party liability risk. Equivalent options are available for US residents and visitors alike and are sold by rental companies and RentalCover.
US rental cars typically have a lower excess (called a 'deductible' in the US).
it is not mandatory for car owners (i.e. the rental companies) to insure hired cars nor is it mandatory for them to insure the drivers against third-party personal & property damage (this is called "Liability Insurance" or "Supplementary Liability Insurance"), nor personal injury to the driver (called "Personal Accident Insurance"). Those responsibilities fall to the renter. This is not the case in the EU, Australia, NZ and most other countries so it is important that you understand the options and purpose of each insurance product that you will be offered by the rental companies! The other main difference to other countries is that the rental companies do not offer "Super CDW", "Super LDW" or equivalent "premium" insurance products. When sold in Europe and most of the World, these products are designed to reduce your excess towards zero from an amount that is usually between €/£/$1,000-4,000. In the US all rentals are sold with either the renter being liable for the full amount of the vehicle, or there is zero deductible excess: there's nothing in between! Our "Extra Cover for USA" fills the considerable "out of pocket" costs that still remain even when there is no deductible excess.
CDW/LDW
From March 2016 onwards, RentalCover will be selling CDW for US residents from AON. When you purchase CDW from rental companies it is usually called "LDW" if it includes theft protection, so RentalCover Protection is equivalent to LDW. The only difference between a CDW offered independently by us versus the policy offered at the rental desk is that your insurance company (AON) will handle the payments to the rental company for any damages, whereas there is no reimbursement/recovery process if you purchase the rental company's CDW/LDW.
It is important to know if your booking contains CDW or LDW! If it doesn't have it already and you are a US resident, you can buy it from RentalCover. If you are not a US resident, we always advise that you make sure your car booking includes CDW/LDW from the rental company.There are differences in how the websites of rental companies present CDW/LDW to international drivers vis-à-vis their agents (an "agent" might be an airline, hotel or a price comparison site):
1. For international drivers, the vast majority of websites will automatically include CDW or LDW. If for some other reason CDW or LDW is not automatically included, it will be available at the rental desk. Please read carefully when booking and check your car confirmation!
2. If you book from within the US or are a US resident, CDW/LDW will not be included by default. You can buy RentalCover Protection from RentalCover and save approximately 50%† or add it at the rental desk. Sometimes you can add it on the website at the time of booking. Most US domestic travellers can rely on their credit cards or personal motor insurance, however the excess on those policies often outweighs the cost of rental vehicle repairs.
SLI (Supplementary Liability Insurance)
Rental companies also offer insurance for third party property and third party personal that is usually called SLI ("Supplementary Liability Insurance") or LIS or simply, "Liability". SLI provides coverage for claims relating to third parties, namely third party property and third party injury. These policies have coverage limits so you should be conscious of how much is reasonably needed in the event of a major accident and/or negligence. Given the potential liability we always stress to drive carefully in the US and always purchase SLI from the rental company.
At the time of writing, RentalCover does not sell SLI.
Please also refer to our "What is SLI?" FAQ
Theft Protection
Theft Cover is also called Theft Protection and it may or may not provide coverage to arson and vandalism, depending on the protection. There will always be limitations surrounding negligence. We encourage you to read the relevant terms to check if your RentalCover Protection includes theft. Note also that RentalCover's "CDW" and "Extra Cover for USA" policies include theft, arson and vandalism.
PAI (Personal Accident Insurance)
PAI provides coverage to you and your passengers for personal injuries up to a certain limit. PAI might be automatically included when an international driver books a car on either the rental company's website or via the website of an agent/airline/price comparison service. Please check the RentalCover limits if you have or intend to have personal accident insurance to determine if the cover is adequate. Check out our "What is PAI (Personal Accident Insurance)?" for examples and further detail.
Roadside Assistance
RentalCover's "Extra Protection for USA" includes free Roadside Assistance and it provides coverage to related costs such as callout fees, towing, fuel top-up, tyres, windscreen repair, etc., plus the considerable out-of-pocket costs that you might incur (such as impound storage fees, key loss/replacement, headlight/battery repair/replacement, fire and theft, "relocation fees" to get the vehicle back to its intended destination, card fees that are applied along the way, administration/processing fees for accidents, and "loss of use" fees that are charged while the vehicle is off the road being fixed).
如美國常見問題解答所述，美國的保險選項與英國大部分地區不同/歐盟和澳大利亞/新西蘭和亞洲。由於向國際旅行者出售的美國租賃通常包括零免賠額（即在發生事故時無需支付超額費用），您將在租賃櫃檯獲得可選的道路救援。
我們的路邊援助可以為您承擔的各種費用提供保險，包括拖車，扣押費，鑰匙更換，電池和擋風玻璃/輪胎/輕型維修或更換，當然還有通話費和任何其他維修。您也可以通過提前終止租賃申請任何未使用的旅行部分。我們還提供由於您的事件而由租賃公司應用的額外費用的保險，主要是信用卡費用，“管理”/處理費和“使用損失”費用（租賃公司收回車輛丟失時的任何收入）正在修理的路上。）
如果您最終向租賃公司支付路邊或其他費用的賬單，請訪問 www.rentalcover.com/claim 。
以下信息僅適用於美國地區的客戶，其他地區客戶請查看各地專門的常見問題
補充第三方責任險（Supplementary Liability Insurance）承保您對其他車輛和司機造成的損失。在某些國家，第三方責任險由車輛所有人，也就是租車公司，強制提供。但美國的大多數州不要求車輛所有人必須提供第三方責任險，這就意味著司機有可能要為事故中的財產和人身損失承擔費用。
如果您將前往這些州，租車公司將向您提供補充第三方責任險（SLI）（也叫意外責任險ALI），承保額度通常為$1,000,000-$2,000,000不等。一般而言，如果租車公司提供了補充第三方責任險（SLI），我們建議您購買它。
保險額度通常有多少？
在美國，各州關於第三方責任險是否是強制的，有著不同的規定。法律規定的最低保額通常也很低，但多數補充第三方責任險（SLI）供應商會承保1-2百萬美元，特殊情況下，甚至會高達1千萬美元。
| 最低依法保險額度 | ||||
| 州 | 單人 | 多人 | 財產 | 供應商承保額度 |
| 加利福尼亞 | $15,000 | $30,000 | $5,000 | $1-2 百萬 |
| 佛羅里達 | $10,000 | $20,000 | $10,000 | $1-2 百萬 |
| 內華達 | $15,000 | $30,000 | $10,000 | $1-2 百萬 |
| 紐約 | $25,000 | $50,000 | $10,000 | $1-2 百萬 |
| 其他 | $10-5萬 | $30-10萬 | $5-2.5萬 | $1-2 百萬 |
如果我不是事故過錯方，我是否被承保？
一般而言，您不被承保。大多數情況下，只有當您是過錯方時，您可申請索賠第三方責任險。唯一的例外情況是，雖然您不是直接過錯方，但法庭判定您對第三方的損失負有責任。當然，具體情況視乎您的保單條例。
當您不是事故過錯方時
RentalCover.com 的客戶Eric Clapton打算租車去加利福尼亞拜訪朋友。就在他拐彎時，一個出租車司機突然違規掉頭，撞上了Eric的車。然而，由於Eric不是過錯方，他的補充第三方責任險（SLI）不需要承擔對方車輛的損失。
索賠流程如何進行？
您需要直接聯繫租車公司的保險供應商，進行索賠，供應商會要求您填寫索賠申明，并提供与您的保險和索賠相關的材料（通常包括保險證書、收據、發票複印件和保單報告，以及第三方有關車輛損壞或人身傷害的證明）。
- 我們的保單保證比租車公司便宜50％！
- 您可盡情享受旅行，而無需擔心租車公司就損失濫收費用！
- 我們的保單是針對每個國家獨有的租車規定而設的。
- 事故相關的費用雖然昂貴，但我們的保單完全涵蓋這些費用。
- 我們的保險商來自全球其中一些最知名的保險品牌。
- 多車連環相撞事故可以很複雜，但我們會為您處理當中所有來來回回的保單，並立即向您償還費用，讓您安心無憂（請參閱我們的《索賠指南》）。
在 RentalCover.com，我們認為您無需擁有法律學位亦可理解我們的保單。這就是為什麼我們制定的所有條款都十分簡單。我們所有的保單都是為了讓您安心，為那些意想不到的不測提供保護。
以下是您透過我們預訂時可獲得的保護撮要︰
| 您透過 RentalCover.com 獲得的保護 | 您在租車櫃台可能會得到什麼 | |
|---|---|---|
 |
 |
|
| 多車輛事故 | ✓ | ✓ |
| 單一車輛事故 | ✓ | 有時候 |
| 火災、盜竊及破壞 | ✓ | 有時候 |
| 偷車、反鎖車外&鑰匙 | ✓ | 有時候 |
| 擋風玻璃及車頭燈 | ✓ | 額外成本 |
| 輪胎及車底盤 | ✓ | 額外成本 |
| 標準免配額/自付金額 |
0 美元 |
3000 - 4000 美元 通常固定成本 |
| 每日價格 | 比在 租車櫃台獲得的報價優惠 50% |
每日 10-30 美元* * 機場附加費加收 10-25% |
如需了解更多資訊，請閱讀我們針對各國制定的租車指引。
是的，我們會提供相關服務。你可以在RentalCover.com的主頁上選擇你的車型。 RentalCover.com 雖然汽車可以到達任何目的地，但你可能會發現，在某些國家，我們沒有房車、露營車、公共汽車以及四驅車。
轎車
此保險包括為少於十人座（包括司機座位）的車輛提供保障。倘若您計劃根據租車協議中列載的允許在砂石道路上駕駛，請透過「我的帳戶」頁面增加 4x4 保障。最後， 倘若您計劃租用一款特殊車型、 古董車或外國進口車，請聯絡我們，了解我們是否為您的行程提供保險。
我們的保單不保障超級跑車、高端跑車和豪華車（包括但不限於法拉利、保時捷、蘭博基尼、阿斯頓馬丁和賓利）、經典汽車和租賃用途包括賽道或其他特殊事件用途的汽車。
4x4 四驅車
準備踏上越野之旅？選擇這份保單吧。該保單可為您在根據租車協議允許在砂石道路上駕駛時所使用的任何車輛提供保障。這份 4x4 保單可購買 4x4 次，您可透過「我的帳戶」 頁面將其加入到房車及露營車保單。
為您的四驅車頂增加帳篷？首先將汽車類型選為露營廂式貨車。之後，從報價頁面的底部將「四驅車」作為汽車類型添加，您即可受到保障。
迷你巴士
團隊旅遊？倘若您的車輛為 9－14 人座（包括司機座位），則選擇迷你巴士。
房車
車輛是否配有兩個或以上內置臥鋪及沒有內置浴室或洗手間？如果符合上述條件，則該車輛屬於房車。倘若您計劃根據租車協議中列載的允許，在砂石道路上駕駛，則透過「我的 帳戶」 頁面增加 4x4 保障。
露營車 / RV
倘若您的車輛配有內置浴室及/或洗手間，則選擇這種保險。倘若您計劃根據租車協議中列載的允許在砂石道路上駕駛，請透過「我的帳戶」頁面增加 4x4 保障。
麵包車
廂式貨車前部座位不多於三個，且無內置臥鋪、淋浴或廁所。廂式貨車如不用於商業用途，不需要特殊執照駕駛，則可受我們保障。選擇「汽車」作為您的汽車類型, 為您的貨車投保。您的車輛類型是否不在以上清單中？向我們傳送短訊，了解我們能否為您的下一次租車提供保護。
遵循以下貼士可避免被硬銷，並擁有一段安全無憂的旅程︰
1. 您的 RentalCover.com 保單是有效的
倘若租車公司告知您他們「不認可」您的 RentalCover.com 保單，不用擔心︰他們無需認可！我們的保單獨立於租車公司的免責條款，在全球範圍內皆有效。這些保單沒有隱含的除外責任，而且比租車公司的免責條款在價格上優惠 50%。倘若您的租車公司拒絕向您提供車輛，我們建議您聯絡您的租車預約代理商。
2. 做好準備
準備好辦理租車所需的所有文件，並查閱您所在國家的租車指引，您就可以在租車櫃台辦理租車時做到心中有數。
3. 要自信
您已選擇由一間完全承保的全球保險產品分銷商為您承保，該分銷商在處理索賠方面具有良好的歷史記錄，處理速度極快——平均在三個工作日內。自 2014 年來，我們一直秉持這種做法，而我們的客戶在消費者評價網站 TrustPilot.com 上將我們評為「卓越」。
4. 如果他們仍然拒絕向您提供車輛
如果出於任何原因 您的租車公司拒絕向您提供車輛，我們建議聯絡您的 租車代理商。我們明白，保險尤其是保險縮寫，可能會令人困惑！在這篇短文中，我們將為您解開您會在租車櫃台聽到的兩個最常用辭彙的神秘面紗：
自付免賠額
這是您的車輛碰撞險 (CDW) 生效之前，您將為索賠支付的最高金額。倘發生事故，您有責任支付全數的自付免賠金額，而您的 CDW 保險將支付餘下金額。例如，倘若您的車輛價值 10000 美元，而您的自付免賠金額上限為 3000 美元，則您最多需要支付 3000 美元，餘下金額將由租車公司的保險支付。您可以從 RentalCover.com 購買額外保護，從而將您的自付金額/免賠額降低至 0。
車輛碰撞險 (CDW)
CDW 和 LDW 通常包含在您在網站上看到的租車費用中。請注意，這些「豁免」 只是將您的風險從較高金額（近乎車輛的全部價值） 降低至 1500 美元到 3000 美元之間，具體金額視乎車輛及租車公司而定。
✗ 沒有投保 CDW
倘若您發生事故，除了任何拖車及車輛停駛產生的管理費用外，您還可能要為租車的所有費用負責。
✓ 投保了 CDW
倘若您發生事故，您最高只需支付車輛的可扣除自付金額。許多租車公司的 CDW 保單通常會排除擋風玻璃及輪胎維修/更換，以及底盤、車頂、內飾、車窗及後視鏡的損壞。但是，倘若您購買了 RentalCover.com 的全險產品，我們不但將您的自付金額降低至 0，還為不受這些保單保護的所有物品提供保護。
我們明白，保險尤其是保險縮寫，可能會令人困惑！在這份簡短的辭彙表中，我們將為您解開您會在租車櫃台聽到的常用辭彙的神秘面紗：
CDW 保護您在發生事故、車輛盜竊或損壞時免於承擔極高的成本。倘若您購買了這種保險，租車公司將放棄向您收取所有損壞及維修費用的權利（近乎 車輛的全部價值）。根據車輛及租車公司的不同，該費用介乎 1500 歐元/美元/英鎊至 3000 歐元/美元/英鎊之間。您可以向 RentalCover.com 購買額外保護，令您的自付金額/免配額成本降至 0。
這是您的車輛碰撞險 (CDW) 生效之前，您將為索賠支付的最高金額。倘發生事故，您有責任支付全數的自付免賠金額，而您的 CDW 保險將支付餘下金額。例 如，倘若您的車輛價值 10000 美元，而您的自付免賠金額上限為 3000 美元，則您最多需要支付 3000 美元，餘下金額將由租車公司的保險支付。所有 RentalCover.com 保單包括零自付金額作為標準。
這與車輛碰撞險 (CDW) 幾乎一樣。唯一不同的是，這一豁免涵蓋了您現有 CDW 以外的盜竊、破壞及停駛損失費。在 RentalCover.com，我們的所有保單均包括發生火災、盜竊及 破壞時提供的保護，此為標準保護。
這是租車公司向客戶收取的費用，用來彌補在車輛維修期間發生的任何收入損失。
有時稱為免賠自付金額保護或豁免，是 CDW 的補充保單，可從 RentalCover.com 獲得。倘若您擁有這種保險並需要提出索賠，我們將有責任向您退還免賠自付金額， 使該金額有效地降為 0 美元。所有 RentalCover.com 保單均包括零自付金額作為標準。
倘若在一段時間內您對 RentalCover.com 保單作出更改或創建了多個報價，您會發現與當初預訂時相比，價格出現些微變化。
經修改的保障費用發生變化的理由如下︰
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每日的平均價格往往會根據多種因素而變化，包括預訂持續時間、地點、一年中的時間、租車費率及其他許多因素。 |
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保險費率由我們的保險公司提供。這些費率很複雜，可以影響您所看到的價格 |
如果您正在閱讀本文，那是因為您讓我們知道了一個問題。首先，謝謝您通知我們！如果是技術問題，我們的技術團隊已收到通知。此後不久，他們在下方添加了一個註釋，解決後便刪除了該註釋。 “技術問題”通常在3-5天內解決。如果您的問題仍然存在，請回复我們的任何電子郵件，我們會通知您最新情況。
技術問題
已匯報及正在處理當中的技術問題.
RentalCover Protection is subject to additional terms, conditions, and exclusions. What you're not covered for can differ depending on your protection type, vehicle type and more. Make sure you check your wording in your RentalCover Account for more details.
Typically, you may not be covered for:
✗ Misfuelling.
✗ Out-of-pocket costs like phone call fees, taxis and accommodation.
✗ Charges incurred through service providers that aren't authorised by your rental company.
✗ Loss or damage to accessories/equipment.
✗ Interior damage like spillage or tears.
✗ Personal property: we don't cover theft or loss of items that you own.
✗ Liability: please read the Rental Guide to better understand how this works in your travel country.
✗ Personal Accident Insurance (PAI) for drivers: this is usually covered by your travel insurance.
✗ Annual protection: we no longer offer annual protection. You are however still covered if you previously purchased Annual Protection on RentalCover and it’s still active.
✗ Personal vehicles or vehicles that aren’t from authorised vehicle rentals or car share platforms, as outlined above.
✗ Commercial trucks and vehicles used for commercial purposes such as removal/moving trucks, pantech trucks, commercial delivery vans, courier trucks, trailer trucks, dump trucks, garbage trucks, carriers and refrigerator trucks. For the US, renting “Passenger trucks” for non-commercial use is covered under the default “Car” type. Please refer to this helpful article for information on what vehicle type to select.
✗ If your vehicle requires a special licence (for instance, if the passenger limit or cargo capacity exceeds the limitations of a standard licence) or if it is a commercial van, truck or bus, you will not be covered.
✗ Vehicles that have trailers, camper trailers or other extensions, with the exception of caravans (see above), attached to the tow bar. Modifications such as bike rack attachments, child seats, additional sleeping berths and more are also not covered.
✗ High-end supercars, high-end sports cars, classic cars and exotic vehicles. Please refer to this helpful article to see the restricted vehicle types.
✗ Certain combinations of country of residence and destination country.
✗ Motorcycles or other bikes.
Your rental needs to be booked with an authorised rental company, car dealership, accident replacement service or is a loan car from an authorised mechanic.
Depending on your ‘country of residence’ and ‘destination country’, you may be covered for various vehicle types such as cars, caravans, motorhomes and more. Please see this helpful article to see what vehicle types are covered by RentalCover Protection.
You’ll be able to select your vehicle type when creating a quote on the RentalCover website. Please note that your vehicle type may depend on the configuration of your vehicle and where you are planning to drive. Please refer to this helpful article for information on what vehicle type to select.
退車日之後，您可以隨時提交索賠，但保單來自 AON 的情況除外，在這種情況下，您有 20 天的時間提出索賠，90 天的時間提供證據，但我們推薦您立即提出索賠。
您可以在您的保險文檔中找到此資訊，該文檔可從您的我的賬戶頁面獲得。
在您的租期完畢后，我們無法退回您的保費，即使您沒有遇到事故也如此。
您購買我們的保單時，即同意支付少量的不退回的費用，交換我們幫助您承擔風險，儘管運氣很好，但有保險會更好。
我們為您提供發生意外時的保障。閱讀此文章瞭解您受保障的範圍。
在 RentalCover.com， 我們傳送了兩種類型的電子郵件。通訊電子郵件和報價 / 交易電子郵件。您可於下方了解這些電子郵件是如何傳送和管理的：
您可以隨時從我的帳號 (My Account ) 頁面更新您的通訊電子郵件偏好設定。
1.訪問我的賬戶。
2.之後登錄。為此，您需要用於創建您原始報價的電子郵件，以及您的預訂編號，該編號以「-INS」結尾，可在您的確認電子郵件的主題行中找到。
3.在左手邊的菜單中選擇個人資料。按一下您個人資料頁面底部的「取消訂閱」按鈕，您即不會再收到我們的推廣電子郵件。
請注意，如您進行了預訂查詢，您可能會收到來自 RentalCover.com的報價電子郵件，以及關於封面的詳細資訊。雖然您無法取消訂閱我們的交易電子郵件，您應該知道這些郵件只是短期傳送，並在最多傳送三封信後自動停止。
下載您的保單。您也可選擇「查看發票」將發票自動以 pdf 格式下載。Thank you for contacting RentalCover.com. We can confirm that your message was successfully received.
We can see that your questions has now been answered by a member of our Support team.
Therefore we will now proceed by closing this request, but if you have any other questions please do not hesitate to contact us.
如您損壞了您的租用車輛，租車公司會為您提供備用車，只要車型和保單持有人不變，我們的保險會自動對您提供保障。
The named driver and all additional drivers included on your customer's rental agreement are covered by their RentalCover Protection. There is no need to add any additional drivers to their RentalCover Protection because they are automatically covered free of charge. Encourage them to make sure the named driver's name on their rental agreement matches the name on their RentalCover Protection purchased on RentalCover.
Thinking of visiting other countries on their trip? With the exception of US SLI and CDI which, if collected in the US can only be driven in Canada (except if collected in New York which is restricted to the US), RentalCover Protection includes cover for additional countries as long as the rental vehicle was collected from the named country of pick-up and this is in accordance with the permissions set out in their rental agreement.
They don't need to inform RentalCover of additional drivers or countries they are visiting but there may be territorial limitations within the RentalCover wording, for instance they would not be permitted to drive in countries that are sanctioned by the relevant country regulator.
For further information about the rental deposit, please contact your booking agent.
Some rental companies will request to see proof of purchase and the policy wording before renting a vehicle, so you should encourage your customers to print / save their RentalCover email.
這個國家應該和你在租房合同上填寫地址時用的國家一樣。如果由於某些原因他們是不同的，你的居住國應該是你的駕駛執照上的國家。
如果你們想提出索賠的話，我們可以要這兩份檔。
If you’ve received our cancellation email but you didn’t want to cancel our cover, you should verify your car's booking status on the website you booked through.
To repurchase RentalCover Protection, simply log in to your RentalCover Account, using your email and your RentalCover Protection reference number. This is the number which ends with "-INS" that can be found in the subject line of your confirmation email.
We use cookies to collect and safely store some of your data in compliance with the European GDPR requirements. Here's why and how you can manage it.
We are legally obliged to pass your information to your insurer, whose details and licences are listed in your policy. This is for regulatory, compliance and claims handling reasons.
We also collect personal data as outlined in our privacy policy.
However you can clear all the cookies we use at any time by following the instructions below, tailored for your browser:
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| Internet Explorer | Safari |
To amend your personal information, please login to rentalcover.com/account.
RentalCover.com’s parent company, Cover Genius, is compliant with local privacy and data security regulations and European GDPR regulations in all the countries they operate in.
RentalCover's equivalent plans save you money in these ways:
1. The total price of the rental company's CDW and SLI is up to double the price of equivalent coverage from RentalCover.com.†
2. You may be responsible for a deductible with the rental company's CDW. There is no deductible with RentalCover's equivalent.
3. You may face a significant deductible if you choose to rely on your personal auto plan rather than the rental company's CDW or our equivalent.
4. Because ours is primary coverage it doesn't impact your ongoing personal auto premiums.
5. CDW from the rental companies may not cover damages such as windshields, lamps, tires, undercarriage and damage-related fees such as loss of use and towing.
- 檢查確認您已輸入了正確的預訂編號和電子郵件地址 - 號碼很容易輸錯！為此，您需要您的預訂編號，該編號以「-INS」結尾，可在您的確認電子郵件的主題行中找到。我們建議您用複製粘貼的方式輸入，避免錯誤。
- 如您仍能看到錯誤訊息，按一下「忘記了您的預訂編號？」連結。之後，您可以確認您的電子郵件地址，我們會以電子郵件的形式向您發送您最近的預訂編號，以便您訪問您的預訂詳情
If you have accidentally cancelled your RentalCover Protection, the refund has already been processed. However, you can purchase the same protection on RentalCover or click the “repurchase” link in the cancellation email that we sent when you cancelled.
If you purchased RentalCover Protection via one of our partners, it can take between 7 and 21 days for the refund to show on your card statement - please reach out to them directly if there’s a delay. If you purchased via RentalCover the refund is processed immediately however it may take up to 4 days to show.
Sometimes the limits of your RentalCover Protection are displayed in a different currency to the one you selected at purchase.
You can see the same limits in your preferred currency by clicking the question mark next to the ‘limit/excess details’ in your wording. Login to your RentalCover Account to get started.
No, our protection does not include luxury vehicles such as high-end supercars, high-end sports cars, classic cars and exotic vehicles e.g. Ferrari, Porsche, Bentley. These vehicles are either advertised as luxury vehicles by the rental company or have a replacement value higher than what's specified in your wording.
Please note depending on the rental company, vehicle types can be defined and categorised differently. To check if your rental car is a luxury, exotic or classic vehicle, please contact your rental company directly.
The restrictions defined in this article may not apply if you purchased Supplemental Liability Insurance (SLI) with us. To check the restrictions specific to your SLI purchase, please view your wording in your RentalCover Account.
This article has more information on what's not covered.
For specific details on what types of vehicles are covered and not covered, please refer to this helpful article.
Car
Please select this option if your vehicle has fewer than 10 seats, including the driver’s seat, as well as vehicles with disability modifications. Electric cars are also covered in this category.This vehicle type is not covered for driving on unsealed roads. However, SUVs and 4X4 vehicles are covered under “Cars” if you plan to drive on sealed roads. If you’re planning to drive on unsealed roads, please select the 4x4 option instead.
4x4
Please select this option if you plan to drive on unsealed roads in accordance with the permissions set out in your rental agreement. If you have protection that excludes 4x4 vehicles, you will need to cancel that protection and purchase 4x4 protection instead.Campervan
Please select this option if your vehicle has in-built sleeping berths and no in-built shower or toilet. If you’re planning on driving on unsealed roads in accordance with the permissions set out in your rental agreement, add 4x4 protection to your Campervan via your RentalCover Account.Motorhome / RV
Please select this option if your vehicle has both in-built sleeping berths and an in-built shower and/or toilet. If you are planning on driving on unsealed roads in accordance with the permissions set out in your rental agreement, add 4x4 protection to your Motorhome/RV via your RentalCover Account.Minibus
Please select this option if your vehicle has between nine and 14 seats, including the driver’s seat. Caravan
Please select this option if your vehicle has no more than three seats at the front and no in-built sleeping berths, shower or toilet. We cover caravans that are not for commercial use and don’t need a special license to be driven. To check if your rental company has any requirements regarding the licence type, we encourage you to contact them directly.
When purchasing RentalCover Protection for different drivers, ensure that you make the purchases under the correct names and download each protection certificate. If you accidentally purchased the protection using the same name, we can update the name on the certificate to reflect the correct driver at any time before your pick-up date.
The RentalCover Account will only show one name at a time, but when making a claim, we will ask for the protection certificate to see the name of the actual driver on it.
Your RentalCover Protection certificate won’t include the Vehicle Identification Number (VIN) as we only need to know the vehicle type of your rental.
You can view and download your RentalCover Protection documents in your RentalCover Account.
If you’re renting within the US or purchased US Supplemental Liability Insurance (SLI) and Collision Damage Insurance (CDI), there may be restrictions for travelling to other countries. Please check whether you’ll be crossing borders using the ferry crossing and see your wording for any border restrictions specific to your RentalCover Protection.
If you have any questions about the details of your rental agreement, please contact your rental company directly.
Please note that RentalCover Protection is subject to the terms and conditions of your rental agreement.
管理您的保障
請按照上述步驟開始操作。 修改訂單時，根據您的RentalCover.com政策以及您的預訂代理（如果您通過我們的合作夥伴之一進行預訂），退款金額會有所不同。
要取消，延長或縮短您的保險範圍，請按照以下步驟操作：
2. 下次登錄。 為此，您需要以“ -INS”結尾的預訂參考號，該參考號可以在確認電子郵件的主題行中找到。
3. 最後，選擇您的政策，然後選擇“延長/減少保險日期”或“取消”。 如果您是通過合作夥伴預訂的，則可能會將您重定向到他們的網站。 否則，我們將處理取消並退款。 如果顯示在對帳單上的時間超過4天，請與您的銀行聯繫。
在 RentalCover.com，我們提供租車保險，而我們的合作夥伴負責租用車輛事宜。我們與許多租車合作夥伴合作，當您從他們的網站預訂時，他們會出售我們的保單。
倘若您也有類似的經歷，而且難以在租車櫃台解決問題，請直接聯絡您的租車公司尋求支援。
倘若您單獨購買了租車保單，現在想取消，您可以透過我的帳戶頁面在網上縮短、延長或取消該保單。如需更多說明，請閱讀我們的取消指引。
請注意，您的 RentalCover.com 保單可用於任何租車公司提供的任何租用車輛，但須遵守租車協議的條款。您無需更改您的保單。
好消息。您無需更改您的保單。
您的 RentalCover.com 保單可適用於任何租車公司提供的租用車輛，但須遵守租車協議的條款。如您向不同的租車公司租了多輛汽車，您需為每輛汽車投保。
計劃增加額外的司機及國家／地區到您的保障？在此處了解詳情。
包括在您的租車協議內的指定司機及額外增加的司機受到您的 RentalCover.com 保單的保障。 您無需額外增加任何司機到您的保單，他們可自動獲得免費保障。
想去其他國家旅遊嗎？您的保單還包括您乘坐同一部租用車輛到訪任何其他國家的保險，只要該車輛是從您指定的提車國提取的 (但須遵守租車協議的條款)。
您無需通知 RentalCover.com 額外增加的司機或您要到訪的國家/地區。
We use cookies to collect and safely store some of your data. Here's why and how you can manage it.
How we look after your data
We take a duty of care when it comes to your personal data. This is why we will never share it with external marketing services.We have a regulatory obligation to record information like protection purchased or claims submitted for our legal records for 7 years. This information cannot be deleted.
However, you can manage your personal details at any time from your RentalCover Account.
I want to clear my cookies and cache
Our website uses cookies to help us process your booking, and include your country of residence and travel dates for example. These cannot be switched off.
However you can clear all the cookies we use at any time by following the instructions below, tailored for your browser:
Our partners sell a range of travel products with a variety of cancellation and refund rules. You can log in to your RentalCover Account to make changes to your protection, however, if you require changes to your rental we encourage you to contact your booking agent.
此優惠適用於大多數的RentalCover客戶的帳戶中。當客戶取消保單時，也可以使用。有以下選項：
您可以通過點擊右側的藍色按鈕選擇獲得信用票據（將獲得60%的額外信用額），或者通過單擊白色按鈕來取消保單。如果您通過合作夥伴取消了保單，您的退款已被處理。
此優惠的條款和條件很簡單：
- 我們會在您的帳戶中添加一個信用票據，金額為原保費，再加上60％的信用額
- 該信用票據可用作購買RentalCover.com的任何保單。 有效期為3年，但不可退還。
- 您的信用票據只能在RentalCover.com上使用，不能與其他優惠同時使用。
- 如果您使用信用票據額購買了保單，然後取消了該保單，則不會再獲得額外的信用額。 取消的保費將全額退回你的信用票據中，留待您下一次的購物。
- Log in to your RentalCover Account and select “Profile” from the bottom left-hand side menu on your account page.
- Enter your new mobile number without the country code. Make sure that you enter the number with no spaces, dashes (-) or additional zeroes.
- Click on ‘update number.’ You will then see a pop-up to verify your mobile number.
- Select the country code from the drop-down and request a verification code to be sent to you via SMS. Please note that verification codes can only be sent to mobile numbers and cannot be sent to landline numbers.
- Enter the verification code to verify the mobile number.
We encourage you to contact your card issuer for an update at any time.
- Clear your browser’s cache and cookies.
- Try using a different browser.
- Access the website using a different device (e.g. if you’re on a desktop try using a mobile device).
- Check your internet for any connectivity issues.
- Disable any VPN.
Please see this helpful article if you’re experiencing payment-related issues.
To see if you can increase or decrease your protection limit, please follow the steps below:
- Log in to your RentalCover Account.
- Select the protection you’d like to adjust the limit for.
- If available, you’ll see a pen icon under “Limit (per trip)”. If you do not see a pen icon, we cannot modify your protection limit.
- Click the pen icon to increase or decrease your protection limit.
付款
与絕大多數租車公司的報價相比，我們的價格已優惠了約50%。但如果您在其他地方找到了更低價的類似保險，我們非常樂意為您提供同等優惠。您只需將保險信息發送給我們的銷售人員，注明對方報價，我們便會為您提供更優惠的報價。
請注意，我們的最低價格承諾不適用於在冰島租車的客戶。
很遺憾，當您周遊列國時，交易費用無處不在。在這篇文章中，我們將與您分享如何避免這些費用的貼士。
大多數旅客都沒有列入計劃內的一項主要費用是，發生事故或損壞時租車公司可能收取的費用。這些費用可能超過 3000 美元，信用卡發行商通常會向國際旅客收取 4-5% 的額外費用。
當您向 RentalCover.com 提出索賠時，有兩項因素可解釋您為您的損害支付的金額與您所收到的最後索賠金額之間的差異。
1. 額外信用卡費用︰當您提出索賠時，RentalCover.com 將退還您從租車公司收到的費用，但我們不退還您可能產生的任何額外國際交易費用。
2. 國際轉帳︰我們的支付技術允許您在世界上任何一間銀行收到索賠費，而無需支付額外費用。我們免除銀行收取的匯款費用，此外，在任何可能的情況下, 我們亦免除銀行收取的收款費用（通常每筆交易的費用在 10-20 美元之間）。我們在計算您在付款時看到的匯率時，會將這些費用納入考慮範圍。
我們希望這篇文章能解釋我們為簡化付款流程所做的努力，以及如何在國際旅行中省錢。
我們有時會聽說租車公司因實際上未發生的損壞向客戶收費，或者誇大/錯誤計算最終收費。如果您遇到了這種情況，您應該針對此項未授權交易，向您的信用卡發卡機構提起「爭議」。
為節省提起爭議的時間，請按下列說明進行：
1.下載我們的範本信函 
並填入您的詳細資訊
2.聯絡您的信用卡發卡機構，使用您剛才完成的信函就租車公司向您收費的最終交易提起爭議。最好不要明確要求退款，原因是您的銀行可能會直接讓您和租車公司聯絡，從而拒絕向您付款。相反，我們建議您聲稱「收費未獲得授權」，因為您並不認可損壞賠償
接下來會怎樣？您可在1-2星期內得到回覆，並在3-4星期內收回費用。對我們的客戶來說，這些上訴的成功率為 95％。但如您的請求不成功，又或在爭議解決後仍剩下一些未退還的自付金額，請由此處向我們發起線上索賠，我們會盡快審查您的情況。
RentalCover.com 以能夠提供多種折扣而自豪，包括：
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軍人折扣 |
男女軍人假期旅行和出差預訂租車保險，均可享受 30% 折扣（對美國居民不適用）。如需獲得折扣代碼，您只需要向我們發送一張您的軍官證照片，或利用您的工作電子郵件地址向我們發送電子郵件，並在主題行中包含「服兵役」字樣即可。
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老人折扣 |
持有澳大利亞養老金卡/老人卡的人員可獲得 30% 折扣。如需獲得折扣代碼，請將您的養老金卡/老人卡的照片發送給我們。
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學生折扣 |
我們樂於為學生的下一次租車保險購買提供 30% 折扣支持。如需獲得折扣代碼，僅需將您的學生證的照片發送給我們，或利用 .edu 域名向我們發送電子郵件即可。
我們的目標始終是讓最低價格對應保險報價。但是請注意，我們在下列情況下無法實現最低價格：
汽車租用公司一般均會要求您在取車時留下押金，作為您損壞車輛時的安全措施。
押金金額通常為£500 到£900 歐元，但因目的地和車型的不同，最高可能達£ 1200 歐元。確保您的信用卡額度允許您支付押金加上您旅行規劃中的其他支出。
通常，您需要一張信用卡來進行支付，租車公司會對您的資金進行扣減或暫時凍結。如車輛無損，凍結會被解除，或者在退車后安排退款。 請注意，錢款回到您的賬戶可能需要幾天時間。
如車輛受損，租車公司可能會從您的卡中扣除押金和其他金額。
更多關於租車的具體問題，包括退還押金的問題， 請聯繫我們的合作夥伴 -您訂購的商家。
- 確保您已輸入了所有正確的詳細資訊，然後重試。
- 使用其他可用的卡進行支付。
- 如問題仍然存在，請聯絡您的銀行獲取更多資訊。
RentalCover does not require you to use the same card as your protection purchase when making a rental booking, or when you need to pay for damages or repair costs. You can also use a card that’s under a different name.
Even though RentalCover does not have any restrictions on which credit card you can use when purchasing protection, your rental company might. Please check with your rental company by contacting them directly.
If you cancel your protection via your RentalCover Account, depending on your country we offer you the option to either receive a credit note or a cash refund. Credit notes are processed immediately and added to your RentalCover Account. If eligible, you can choose to receive a credit note, otherwise, the refund will typically show in your card statement within 3-7 days, although it may take some of our agents longer. If it’s taking longer please contact your bank or your booking agent.
You can log in to your RentalCover Account to manage your RentalCover protection and view your invoices and certificates at any time.
If you return the vehicle with no damages, the rental company must refund you the deposit. If you return the vehicle with damages, the rental company will charge you, and offer you an invoice. You can then make a claim with us to ask for reimbursement of the damage cost.
Rental companies do not share any information with us regarding deposits made with them. If you have any questions about the refund of your deposit, we encourage you to contact the rental company directly.
When you click the secure link provided in the email, it will direct you to a secure and encrypted web page.
Our emails are sent from a verified and official domain and will always include the official company logo and branding. Confirm that these elements are present to authenticate the email's source.
Never share your login credentials or any sensitive information with anyone. Our system will only prompt you for the necessary details related to your claim payment.
The most common issues when adding the payment details are:
- Incorrect beneficiary name: Beneficiary name doesn’t match the bank account.
- Incorrect account number or IBAN: Please make sure you are not missing any numbers.
- IBAN does not match the billing country: An IBAN is used in some countries to uniquely identify a customer’s bank account. The IBAN consists of an alphabetical country code, followed by two digits, and then up to thirty five characters for the bank account number. Your IBAN starts with the letters of the country. E.g. a bank account in France will have an IBAN that starts with the letters FR.
- Incorrect SWIFT code: SWIFT code, also known as Bank Identifier Code (BIC) is an 8-11 alphanumeric code used to identify banks and financial institutions globally. Most banks include their SWIFT code in customer account details and on their mobile apps, websites and statements.
Once we’ve received a notification from the bank confirming that the payment has failed, we will send you an email with a new secure link for you to resubmit your bank details. Carefully resubmit your bank account details or provide the details of another bank account.