Claim evidence: Proof of the final damage charges from the rental company

To help our team assess your claim we ask all customers to provide a demand letter, demand invoice or final invoice from the rental company showing their final damage charges. We need full information to assess your claim, so please attach the requested evidence. We will not be able to assess your claim without the required evidence.

What is this?
After your trip has ended, your rental company will provide you with documentation showing the final charges for the damage to the vehicle. This can be a demand letter, demand invoice or final invoice and will typically include a breakdown of the damage costs, administration fees, loss of use charges or towing and storage fees.

Please note that this is not a repair invoice. If you don’t have this document, you can request it from your rental company.

Why is it needed?
During a claim assessment, we need to verify the damage charges (i.e. the excess that you are required to pay for the damages). The documents you provide as proof help us to do so.
 

What should it include?

1. Driver’s first and last name or rental agreement number.
2. Damage charges.
3. Taxes
4. Fees.
5. Additional charges.

What if I don’t have these documents?
If you don’t have the particular documents requested, please supply other evidence to support your claim. This can include the most recent invoice you received from your rental company or other documentation of the charges for your rental.

You will have an opportunity to explain your circumstances and missing information during your claim submission.