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Claims

If you had an accident we sincerely hope that everyone is safe! We are here 24 hours a day, 7 days a week to help ensure the claim process is as stress-free as possible. To quickly process your claim, we need your help. Please review the steps below, read the following FAQs and remember to check your emails for updates from our Claims Team.

1

Before you start your claim

We need the documents below. More Info ›

2

Submit your claim

We ask you to enter your details. More Info ›

3

We might have a few questions before we process your claim.

We aim to complete US Collision Damage Waiver claims within 3 business days. Supplemental Liability Insurance claims require more time. More Info ›

4

Once approved, payment is made

For approved Collision Damage Insurance claims, payment is usually made directly to rental companies. More Info ›

5

Remember, we’re here to help!

If you have any issues with the claim, just reply to any of our emails and we'll get back to you shortly.

FAQs

Start a new claim

For payment you will need the Booking Reference for your plan (ending with "INS") and digital scans/photos of your:

  • Your rental agreement from the rental car company
  • Your driver’s licence
  • Bank statement showing your payment for the rental
  • Final invoice from the rental company (available when the damage costs are settled - this may differ from your initial invoice).
  • We may also request that you provide an invoice showing the repair cost for damages.