How are claims handled for multi-vehicle accidents?
If you have been involved in a multi-vehicle accident, please ensure you collect the other parties' details including their:
The claims process is different for single and multiple-vehicle accidents, and it can also differ by country.
Generally for accidents where more than one vehicle is involved, an investigation usually takes place between your rental company and the third party’s insurer. Please share the details of your rental company as the primary protection provider to the third party. However, in the US and some other countries, the investigation is between us and the other driver's insurer.
Please remember for a successful claim you must ensure you have not broken any local laws or breached your rental agreement.
For more information on the claims process, please read the wording in your RentalCover Account.
- Full name.
- Address.
- Licence number.
- Vehicle registration number.
- Phone number.
- Email address.
- Name of their insurer.
The claims process is different for single and multiple-vehicle accidents, and it can also differ by country.
Generally for accidents where more than one vehicle is involved, an investigation usually takes place between your rental company and the third party’s insurer. Please share the details of your rental company as the primary protection provider to the third party. However, in the US and some other countries, the investigation is between us and the other driver's insurer.
Please remember for a successful claim you must ensure you have not broken any local laws or breached your rental agreement.
For more information on the claims process, please read the wording in your RentalCover Account.