How do I add extra documents to my existing claim?

If you’ve already submitted a claim and our friendly Claims Team request additional or corrected documents, or you would like to add supporting evidence to your claim, you can do so by following the steps below:

1. Go to the Claims Centre via the link in your email with the subject line “We need more information”.

2. Click on ‘Upload File’ for the evidence you would like to add.

3. In the document screen, drag your documents into the section or browse to where the documents are located on your device and click on ‘Submit Document’.

The biggest cause of delays during claim assessment is incorrect or missing documents that support your claim. Without supporting documents, your claim status will be changed to ‘pending’ or ‘closed’, depending on the time taken.