I’m having trouble using RentalCover.com
If you're reading this article it's because you let us know about an issue. So first and foremost, thank you for letting us know! If it's a technical issue, our technical team has already been notified. Shortly thereafter they add a note below, and when it's resolved they remove the note. "Bugs" are usually resolved in 3-5 days. If your problem persists though, please reply to any of our emails and we'll share an update.
Technical Issues
This is a list of known technical issues that are being resolved.
- Multiple charges for the same policy
- Missing discount: discount may be deleted from the RentalCover.com quote once you sign in to your account
- Phone numbers not being accepted on our website: please enter your phone number using + at the beginning and no spaces between the number e.g. +4400000000000
- Unable to delete unwanted quotes
- Unable to upload documents to the Claim Form
- Duplicate bookings
- Unable to separate two policies purchased under the same account
- Incorrectly charged credit card fee