
Help centreProtecting your rental doesn’t have to be confusing. Find answers to our most frequently asked questions.

How our rental car protection works
We've simplified rental car insurance. Includes information like what's covered, how it works and more.
Since 2014 we’ve specialised in providing customers with cover that’s up to 50% cheaper† than what you’ll be offered at the rental desk. We provide full protection for rental cars, 4x4s, campervans, minibuses and motorhomes...
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Follow the tips below if you encounter any problems regarding your protection at the rental desk.
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RentalCover plans are designed as alternatives what's offered at the rental desk, for up to 50% cheaper.†
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In this short article, we demystify the two most commonly used terms you will hear at the rental desk...
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You can view, download or print your wording and invoice from your RentalCover Account...
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Need to view or download your RentalCover policy and invoice? Easily access, print, or save them directly from your post-purchase confirmation email.
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At RentalCover we support our millions of customers via our Help Centre. Should you wish to contact us you can also reply to any of our emails.
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Renting in America? You can benefit from our popular American primary insurance protection...
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Supplementary Liability Insurance insures you for injuries to other drivers and their vehicles...
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RentalCover's equivalent plans save you money in several ways.
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RentalCover Protection covers cars, 4x4s, motorhomes/RVs, campervans, buses and caravans. While cars are available for any destination, we only cover 4x4s, motorhomes/RVs, campervans, buses and caravans in selected countries...
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RentalCover Protection is always calculated in full calendar days to ensure you are covered for the full trip even if you pick up early or drop off late...
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RentalCover Protection is subject to additional terms, conditions, and exclusions. What you're not covered for can differ depending on your protection type, vehicle type and more...
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Inclusions and exclusions can vary, so please check your wording to find out more. You can find your wording attached to your confirmation email, or download it from your account on RentalCover...
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No, our protection does not include luxury vehicles such as high-end supercars, high-end sports cars, classic cars and exotic vehicles...
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Due to limitations from our providers, RentalCover can only be used to cover one rental vehicle...
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We work with some of the largest and most respected insurers to provide you with coverage, no matter where you drive. Our top-rated global panel of insurers include...
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While we make every effort to keep pricing consistent for our customers, multiple factors impact claims. Therefore the price that we charge can vary depending on...
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Find out how much you could save on rental insurance by creating a free quote on our website.
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If you’re experiencing issues logging into your RentalCover Account, please try the following troubleshooting steps...
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Age requirements can vary depending on our policy provider...
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If you damage your rental vehicle and the rental company provides you with a replacement, RentalCover will automatically cover you, as long as the vehicle type and your details remain the same.
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You can update your email preferences at any time from your RentalCover Account...
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You can check the status of your protection at any time by accessing your account.
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You can choose a country that you currently live in...
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Understand why your RentalCover limits may appear in a different currency...
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We understand that acronyms can be confusing! In this short glossary, we demystify the more commonly used terms you will hear used at the rental desk...
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You can purchase the same protection on RentalCover...
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You can change your details any time before you pick up the vehicle.
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To shorten or extend your protection please follow these steps...
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We will not be able to refund your premium after your rental period is complete, even if you did not have an accident...
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The nominated driver and all additional drivers included on your customer's rental agreement are covered by their RentalCover Protection.
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If you purchased RentalCover Protection through one of our partners' websites, any change to your car rental will be reflected on your insurance booking...
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We use cookies to collect and safely store some of your data in compliance with the European GDPR requirements. Here's why and how you can manage it...
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If you are travelling to the USA, it is recommended that you purchase Supplemental Liability Insurance (SLI)
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Should you wish to contact us you can also reply to any of our emails.
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When purchasing RentalCover Protection, the vehicle type depends on where you’re planning to drive...
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RentalCover does not have any particular requirements regarding your licence type...
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You can purchase RentalCover Protection for different drivers under one RentalCover Account. However, a RentalCover Account can only be under one name...
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When you purchase RentalCover Protection directly with us, RentalCover does not require the protection to be linked to your rental booking...
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If you’re renting outside the United States (US) and your rental agreement permits it, you can use ferry crossings with your rental vehicle...
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RentalCover Protection covers you for damages caused by collisions with animals such as elk, deer or moose as long as...
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Can't find your RentalCover confirmation email? Learn how to activate your account and fix login issues caused by Apple’s Hide My Email...
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