About your protection
We've simplified rental car insurance. Includes information like what's covered, how it works and more.
Why use RentalCover?
Since 2014 we’ve specialised in providing customers with cover that’s up to 50% cheaper† than what you’ll be offered at the rental desk. We provide full protection for rental cars, 4x4s, campervans, minibuses and motorhomes...
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What to do if your policy is refused at the rental desk, or "it is not recognised"?
Follow the tips in this article to avoid the hard sell and have a safe, stress-free trip...
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How does the coverage from rental companies compare to RentalCover?
RentalCover plans are designed as alternatives what's offered at the rental desk, for up to 50% cheaper.†
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How does the rental company's "Collision Damage Waiver" and "Super Collision Damage Waiver" work? How does it compare to RentalCover's "Full Protection"?
In this short article, we demystify the two most commonly used terms you will hear at the rental desk...
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Can I view and download my RentalCover documents and invoice?
Can I view and download my policy and invoice?
How to contact us
At RentalCover we support our millions of customers via our Help Centre. Should you wish to contact us you can also reply to any of our emails.
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I have my own auto plan - do I need RentalCover.com?
Renting in America? You can benefit from our popular American primary insurance protection...
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How does third party liability work in the US? What is SLI (Supplementary Liability Insurance)?
Supplementary Liability Insurance insures you for injuries to other drivers and their vehicles...
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What are the insurance options in the USA? How does the US differ from most other countries?
The first major difference is that rentals in the US do not always include CDW at the time of booking...
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How can I save money renting in the US & Canada? Why not use my personal auto plan?
RentalCover's equivalent plans save you money in several ways.
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What vehicle types are covered by RentalCover?
RentalCover Protection covers cars, 4x4s, motorhomes/RVs, campervans, buses and caravans. While cars are available for any destination, we only cover 4x4s, motorhomes/RVs, campervans, buses and caravans in selected countries...
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How are coverage days calculated?
RentalCover Protection is always calculated in full calendar days to ensure you are covered for the full trip even if you pick up early or drop off late...
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What's not covered by RentalCover Protection?
RentalCover Protection is subject to additional terms, conditions, and exclusions. What you're not covered for can differ depending on your protection type, vehicle type and more...
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What are the inclusions and exclusions of my protection?
Inclusions and exclusions can vary, so please check your wording to find out more. You can find your wording attached to your confirmation email, or download it from your account on RentalCover...
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Are luxury vehicles covered?
Can I use my RentalCover for multiple rentals or multiple countries?
Due to limitations from our providers, RentalCover can only be used to cover one rental vehicle...
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Who are RentalCover's providers?
We work with some of the largest and most respected insurers to provide you with coverage, no matter where you drive. Our top-rated global panel of insurers include...
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Why do I see different prices for RentalCover Protection?
While we make every effort to keep pricing consistent for our customers, multiple factors impact claims. Therefore the price that we charge can vary depending on...
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How to request a quote and buy RentalCover?
Find out how much you could save on rental insurance by creating a free quote on our website.
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What to do if you are unable to sign into your account
The following steps address the common issue of not being able to sign in to your account.
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What are RentalCover’s age requirements?
Age requirements can vary depending on our policy provider...
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Is my replacement car covered?
If you damage your rental vehicle and the rental company provides you with a replacement, RentalCover will automatically cover you, as long as the car type and your details remain the same.
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How can I change my email preferences?
I want to check the status of my protection
Do I pay a rental deposit if I purchase RentalCover Protection?
What should I enter as my Country of Residence?
You can choose a country that you currently live in...
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Why can’t I see my limit in my local currency?
Sometimes the limits of your RentalCover Protection are displayed in a different currency to the one you selected at purchase due to restrictions our providers need to adhere to.
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Glossary of key terms
We understand that acronyms can be confusing! In this short glossary, we demystify the more commonly used terms you will hear used at the rental desk...
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I accidentally cancelled my RentalCover Protection
You can purchase the same protection on RentalCover
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I want to change my details or add additional information to my invoice
You can change your details any time before you pick up the vehicle.
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How to extend or shorten your RentalCover dates
To shorten or extend your protection please follow these steps...
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I’m having trouble using RentalCover.com
Please read if you have seen a bug on RentalCover.com.
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Will I receive a refund if I do not have an accident?
We will not be able to refund your premium after your rental period is complete, even if you did not have an accident...
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How can I cancel my insurance or modify my cover dates?
If a customer wants to cancel their insurance or modify their cover dates, please advise them to do that from their account on your website...
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What should I do if my policy is refused at the rental desk?
Encourage your customers to follow the tips below to avoid the hard sell at the rental desk and have a safe, stress-free trip...
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Do I need to add extra drivers and countries to my cover?
The nominated driver and all additional drivers included on your customer's rental agreement are covered by their RentalCover Protection.
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Why was my policy cancelled?
If you purchased RentalCover Protection through one of our partners' websites, any change to your car rental will be reflected on your insurance booking...
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How can I manage my data according to the GDPR requirements and delete my cache?
We use cookies to collect and safely store some of your data in compliance with the European GDPR requirements. Here's why and how you can manage it...
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I want to purchase both CDW and SLI protection
If you are travelling to the USA, it is recommended that you purchase Supplemental Liability Insurance (SLI)
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Customer care and how you can find answers to your questions
Should you wish to contact us you can also reply to any of our emails.
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What vehicle type is my rental?
When purchasing RentalCover Protection via our website, the vehicle type you select may depend on the configuration of your vehicle and where you’re planning to drive...
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What type of licence do I need to purchase RentalCover Protection?
RentalCover does not have any particular requirements regarding your licence type...
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Can I make two purchases for different drivers under the one RentalCover Account?
You can purchase RentalCover Protection for different drivers under one RentalCover Account. However, a RentalCover Account can only be under one name...
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Do I need to link my RentalCover Protection to my rental booking?
When you purchase RentalCover Protection directly with us, RentalCover does not require the protection to be linked to your rental booking...
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Can I use ferry crossings with my rental vehicle?
If you’re renting outside the United States (US) and your rental agreement permits it, you can use ferry crossings with your rental vehicle...
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Am I covered for damages caused by animal collisions?
RentalCover Protection covers you for damages caused by collisions with animals such as elk, deer or moose as long as...
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