About your protection

We've simplified rental car insurance. Includes information like what's covered, how it works and more.

Why choose us?

Since 2014, we’ve specialized in providing customers coverage that’s up to 50% less† than what you’ll be offered at the rental desk...
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What to do if your plan is refused at the rental desk, or it is not recognized?

Follow the tips in this article to avoid the hard sell and have a safe, stress-free trip...
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What is included with my CDW coverage?

RentalCover plans are designed as alternatives to the coverage offered at the rental desk, for up to 50% cheaper.†

I'm renting outside of North America. How does Collision Damage Waiver and Super Collision Damage Waiver work?

Here we explain the waivers sold by rental companies outside of the US and Canada...
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Can I view and download my plan and invoice?

You can view, download or print your policy wording and invoice from your 'My Account' page...

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Can I view and download my policy and invoice?

How to contact us

We support over five million customers through our Help Center. If you’d like to contact us, you can also reply to any of our emails.
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I have my own auto plan - do I need your plan?

Renting in the USA? You can benefit from our popular American primary insurance protection...
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What is SLI (Supplemental Liability Insurance)?

Supplementary Liability Insurance insures you for injuries to other drivers and their vehicles...
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What are the insurance options in the USA? How does the US differ from most other countries?

The first major difference is that rentals in the US do not always include CDW at the time of booking...
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How can I save money renting in the US & Canada? Why not use my personal auto plan?

Our equivalent plans save you money in several ways...
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Are luxury vehicles, trucks, RVs, 4x4s, motorcycles, quad bikes or vans covered?

Unfortunately, for US rentals we do not provide coverage for luxury vehicles, trucks, RVs, 4x4s, motorcycles, quad bikes or vans. These may be available if you're traveling internationally.
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How are coverage days calculated?

Plans are always calculated in full calendar days to ensure you are covered for the full trip even if you pick up early or drop off late...
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What's not covered by RentalCover Protection?

RentalCover Protection is subject to additional terms, conditions, and exclusions. What you're not covered for can differ depending on your protection type, vehicle type and more...

What are the inclusions and exclusions of my plan?

Inclusions and exclusions can vary depending on your cover type so please check your policy wording to find out more. You can find your policy wording attached to your confirmation email, or download it from your account on RentalCover...
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Are luxury vehicles covered?

No, our protection does not include luxury vehicles such as high-end supercars, high-end sports cars, classic cars and exotic vehicles e.g. Ferrari, Porsche, Bentley.
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Can I use a single plan for multiple rentals or multiple countries?

Our policies can only be used to cover one rental vehicle...
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Who are your insurers?

We work with some of the largest and most respected insurers to provide you with coverage, no matter where you drive...
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Why do I see a different price for my coverage?

While we make every effort to keep pricing consistent for our customers, multiple factors impact claims. Therefore the price that we charge can vary depending on...
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How to request a quote and buy your damage protection plan?

Find out how much you could save on rental insurance by creating a free quote on our website...

What to do if you are unable to sign into your account?

The following steps address the common issue of not being able to sign in to your account.
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What are your age requirements?

Age requirements can vary depending on our policy provider. To see the limits that apply to you, please check your policy wording.
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Is my replacement car covered by my plan?

If you damage your rental vehicle and the rental company provides you with a replacement, our insurance will automatically cover you, as long as the car type and policy holder details remain the same.

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How can I change my email preferences?

You can update your email preferences any time from your My Account page...

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I want to check the status of my plan

You can check the status of your policy at any time by accessing your account...
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Do I still have to pay for a deposit if I buy your insurance?

What should I enter as my Country of Residence?

This country should be the same one you used in your address on your rental agreement...
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Why can’t I see my policy limit in my local currency?

Sometimes the limits of your policy are displayed in a different currency to the one you selected at purchase due to underwriting restrictions...
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Glossary of key insurance terms

We understand that insurance, and especially insurance acronyms, can be confusing. Learn what the most commonly used terms mean...
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I accidentally canceled my plan

You can purchase the same protection on RentalCover
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I want to change the plan holder details or add a company name on my invoice

You can change the policyholder's name any time before you pick up the vehicle.
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How to extend or shorten your vehicle coverage dates

To shorten or extend your policy please follow these steps...
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I’m having trouble using RentalCover.com

Please read if you have seen a bug on RentalCover.com.

Will I receive a refund if I do not have an accident?

We will not be able to refund your premium after your rental period is complete, even if you did not have an accident...
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How can I cancel my insurance or modify my cover dates?

If a customer wants to cancel their insurance or modify their cover dates, please advise them to do that from their account on your website...
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What should I do if my policy is refused at the rental desk?

Encourage your customers to follow the tips below to avoid the hard sell at the rental desk and have a safe, stress-free trip...

Do I need to add extra drivers and countries to my cover?

The nominated driver and all additional drivers included on your customer's rental agreement are covered by their RentalCover Protection...
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I want to purchase both CDW and SLI protection

If you are traveling in the US, we recommend that you purchase Supplemental Liability Insurance (SLI)
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Customer care and how you can find answers to your questions

Should you wish to contact us you can also reply to any of our emails.
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What vehicle type is my rental?

When purchasing RentalCover Protection via our website, the vehicle type you select may depend on the configuration of your vehicle and where you’re planning to drive...
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What type of license do I need to purchase RentalCover Protection?

RentalCover does not have any particular requirements regarding your license type...
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Can I make two purchases for different drivers under the one RentalCover Account?

You can purchase RentalCover Protection for different drivers under one RentalCover Account. However, a RentalCover Account can only be under one name...
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