What to do if your plan is refused at the rental desk, or it is not recognized?

Follow the tips below to avoid the hassle and have a safe, stress-free trip. There are more details in our Rental Guides.

1. Your plan is valid and doesn’t need to be “recognized”!

If you are told by the rental company that they don’t recognize your plan, just explain that you are covered by RentalCover. Rental companies have “waivers” that compete with RentalCover and are up to twice the price, with many common types of damage excluded†.

2. But if they refuse to rent you a vehicle

If the rental company refuses to provide you with a vehicle, you can either:

• Try to rent with another company. If their price is higher, you might still save money because of the cheaper RentalCover Protection, or
• Cancel your RentalCover Protection. Instructions for how to login are provided below.

3. Be prepared

Have all required documents ready for your check-in and take a look at your country’s Rental Guide for a detailed overview of the waivers sold by rental companies at your destination.

4. Be confident

With our policies, you are insured by a fully underwritten, global distributor of insurance products with a proven track record of assessing claims in a timely fashion. We have been doing this since 2014 and ranked #1 for rental car insurance on TrustPilot, with 4.7 stars from thousands of reviews.

5. If they still refuse to give you a vehicle

We recommend speaking to the rental company about anything relating to your vehicle. If you need to make changes or have a question about your booking, for example, if you need to reduce or increase your rental days, you can manage it via your booking agent. 

When you first visit RentalCover you will need to activate your account. Simply find the RentalCover confirmation text or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address. From your RentalCover Account, you can make a claim, make changes or view your wording.