Help centreRental insurance doesn’t have to be confusing. Find answers to our most frequently asked questions
I've been involved in a multi vehicle accident. What happens now?
If you are involved in a multi vehicle accident, your rental company will charge you for the damages up to the full amount of your excess until the insurers decide who is at fault and close the case.
If a third party is at fault, your rental company will refund you the full amount you have been charged for the damage costs. Please bear in mind that in such cases the refund can take a few months to be processed.
If you had an accident you can start a claim here. To help speed up the process, please give us as much information as possible, including whether you have shared the other party's details with your rental company.
If a third party is at fault, your rental company will refund you the full amount you have been charged for the damage costs. Please bear in mind that in such cases the refund can take a few months to be processed.
If you had an accident you can start a claim here. To help speed up the process, please give us as much information as possible, including whether you have shared the other party's details with your rental company.