What is this?
When you pick up your vehicle, the rental company will provide you with the rental agreement to sign. The rental agreement is different from the booking confirmation you received when initially booking the vehicle. If you do not have the rental agreement, you can reach out to your rental company for a copy.
Please note that the policyholder needs to be named as an authorized driver on the rental agreement for the protection to be valid.
Why is it needed?
During a claim assessment, we need to verify that you and any additional drivers are included in the agreement. The documents you provide as proof help us to do so.
What should it include?
- 1Names of authorized drivers.
- 2Rental dates.
- 3Excess or deductible amount.
- 4Rental company location.
- 5Rental vehicle information (e.g. vehicle license and model).
- 6Rental agreement number.
- 7Rental company name.
What if I don’t have these documents?
If you don’t have the particular documents requested, please supply other evidence to support your claim. This can include correspondence with your rental company or other confirmation of your rental.
You will have an opportunity to explain your circumstances and missing information during your claim submission.